DockerHub

Support

DockerHub is published by Elite Performance Exclusive. There is no ticket system to sign up for — send an email and a person reads it.

support@eliteperformanceexclusive.com

Four things answer most questions on the first reply

None of these are required, but each one removes a round trip.

1. The app version

Shown at the bottom of the Support screen in the app, and under Settings → DockerHub.

2. What you did and what happened

The exact wording of any error message matters more than a description of it.

3. Something about the server

Its operating system and Docker version, and whether you reach it over a local network, a VPN or the internet.

4. The diagnostics export, if you can

Settings → Diagnostics gathers this automatically. It hides values that look like secrets and shows you what it hid — read the preview before sharing it.

Before you write

Two things account for most connection problems, and both are quicker to check than to describe:

  • Can you reach the server over SSH from anywhere else? DockerHub needs nothing more than a working SSH login and a Docker daemon the logged-in user can talk to.
  • Can that user run docker ps on the server? If it needs sudo there, DockerHub cannot reach the daemon either — adding the user to the docker group fixes it.

Reporting something that looks wrong

If a number looks wrong, that is worth an email on its own. The app is built so that anything it cannot measure is drawn as unknown rather than as a value — so a reading that seems impossible is a bug worth knowing about, not something to work around.